Privacy Policy

1. Information We Collect

We collect information you provide when you create an account (name, email address), as well as information you input while using the Service (client names and email addresses, invoice amounts, due dates). We also collect usage data and logs to operate and improve the Service.

2. How We Use Your Information

• To provide and operate the Service (sending reminder emails on your behalf)
• To process your subscription payments (via Paddle, our Merchant of Record — we do not store card details)
• To send transactional emails related to your account
• To analyse usage and improve the Service
• To display the payment methods you configure (payment link, bank details, e-wallets) to your clients in reminder emails
• To power the in-app AI assistant and AI-written reminder wording (queries and reminder details are processed by Anthropic to generate responses)

3. Third-Party Services

We use the following third-party processors:

• Supabase — database and authentication hosting
• Paddle — subscription payment processing; Paddle acts as our Merchant of Record (the seller of record) and handles payments and applicable taxes/VAT (subject to Paddle's privacy policy)
• Resend — email delivery for reminder and transactional emails
• Vercel — application hosting and infrastructure
• Anthropic (Claude AI) — powers the in-app AI assistant and AI-generated reminder wording; processes your queries and related invoice/account data when these features are used
• Microsoft Clarity — product analytics (heatmaps and session recordings of interactions such as mouse movements, clicks, and pages visited) to improve the Service; see Microsoft's privacy statement
• Twilio — SMS/WhatsApp message delivery, used only if you enable WhatsApp reminders

4. Your Client's Data

When you add clients to BillReach and we send reminders on your behalf, your clients' email addresses are processed only to deliver those emails. We do not market to your clients or share their data with third parties outside of the email delivery service.

5. Data Retention

We retain your account data for as long as your account is active. When you close your account, we delete your personal data within 30 days, except where retention is required by law (e.g., billing records).

6. Cookies

We use session cookies required for authentication. We do not use advertising or tracking cookies.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@billreach.com.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service.

9. International Data Transfers

Our service providers may process and store data in the United States and other countries. By using the Service, you consent to the transfer of your information to these countries, which may have different data protection laws than your own.

10. Payment Methods You Provide

You can configure your own payment methods — a payment link, bank transfer details, and e-wallets such as InstaPay or Vodafone Cash — which are shown to your clients in reminder emails so they can pay you. You are solely responsible for the accuracy and safety of the details you provide. BillReach does not process, receive, or verify any payments your clients make through these user-provided methods. Egyptian users who subscribe via InstaPay have those subscription payments handled manually.

11. Contact

For privacy inquiries, contact us at privacy@billreach.com.